Cameras have
a built-in rechargeable battery for retaining time, date, and other settings.
Since the built-in rechargeable battery is not removable, current camera models
can only be returned to the original factory settings by pressing a smallRESET button
on the camera or by using an Initialize option in the menu.
Older-model
Cyber-shot cameras (prior to the year 2000) do not have a built-in rechargeable
battery and do not have aRESET button or Initialize option
in the menu. These cameras require a manual power reset.
IMPORTANT: To determine whether or not your camera has a RESET button or Initialize option, or for other model-specific information to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online through the Manuals/Specs/Warranty link on this page.
Follow the appropriate procedure below for your camera.
Using an Initialize option in the menu
Since cameras have different menu system layouts, refer to the instruction manual specific for your camera model.
Using a RESET button
1. Locate the RESET button on the camera.
2. Use a pointed object (like a ballpoint pen) to press and hold the RESET button for 2-3 seconds.
3. After 2-3 seconds has elapsed, release the RESET button.
Performing a manual power reset
1. Turn off the camera.
2. Remove the battery pack.
3. Remove the button-sized lithium battery.
4. Allow the camera to remain without power for 30 seconds.
5. Reinsert the button-sized lithium battery.
6. Reinsert the battery pack.
7. Turn on the camera.
If your camera is experiencing an issue and the issue is not resolved by performing the appropriate reset procedure above, then service may be required. Click the Repair & Status link on this page for available service options.
